Shipping policy
Straightforward transit times, direct carrier updates, and live tracking for every vehicle accessory you order.
Order processing
1–2 business days
Orders placed before 2:00 PM CST ship the next business day. Custom or oversized accessories may require up to 72 hours.
Standard delivery
3–5 business days
Shipped via FedEx Ground, UPS Ground, or USPS Priority across the contiguous United States.
Free shipping perk
Orders over $75
Applies automatically at checkout to all standard ground deliveries within the 48 contiguous states.
Domestic carrier methods & speed
Real-time carrier integrations select the most efficient direct ground or air transit.
3–5 Business Days
Carrier: FedEx Ground / USPS Ground Advantage
Best for everyday maintenance gear, dash cameras, seat covers, and detailing kits.
2 Business Days
Carrier: UPS 2nd Day Air / FedEx 2Day
Guaranteed transit window for time-sensitive repairs or road-trip preparation.
1 Business Day
Carrier: FedEx Priority Overnight / UPS Next Day
Must be placed Monday through Friday by 12:00 PM CST for same-day handover.
5–8 Business Days
Carrier: Specialized LTL Carriers (Liftgate Included)
Required for high-weight exterior body protection, roof carriers, and full exhaust sets.
Detailed shipping rules & protocol
Order verification and dispatch schedule
All orders receive an immediate email confirmation upon placement. Our warehouse team in Park Forest, Illinois processes shipments Monday through Friday between 8:00 AM and 5:00 PM CST. We do not dispatch parcels on major federal holidays or weekends. If an order contains items on temporary backorder, we will notify you within 24 hours with an estimated fulfillment timetable.
Real-time tracking and delivery updates
Once your package is scanned into the carrier network, you receive an automated shipping notification containing a direct tracking number and estimated delivery date. Please allow 12 to 24 hours for carrier tracking portals to update live scan milestones.
PO boxes and APO/FPO military destinations
Standard ground orders to P.O. boxes and APO/FPO/DPO military addresses are handled exclusively through USPS. Due to carrier weight restrictions, freight equipment and oversized exterior accessories cannot be delivered to P.O. boxes.
Alaska, Hawaii, and U.S. territories
Shipments heading to Alaska, Hawaii, Puerto Rico, and Guam travel via USPS Priority or FedEx Air services. Additional transit time of 2 to 4 business days applies, and shipping rates are calculated dynamically based on package weight and dimensional volume.
Damaged, lost, or misrouted parcels
Every parcel is carefully inspected and sealed in impact-resistant corrugated packaging. If your shipment arrives damaged or shows marked delivery without arrival, contact our support team within 48 hours. We initiate a formal tracer with the carrier and dispatch replacement items promptly.
Heavy cargo & freight handling
Bulky accessories like hard-shell rooftop boxes, full side-step rails, and front bumper guards ship via scheduled freight. The freight carrier will call ahead to coordinate a curb-side drop-off window.
Return & refund policy
We want every part to fit your vehicle cleanly and perform reliably. If you need to send an item back, our process is clear, fast, and transparent. Review our 30-day guidelines below before dispatching any parcel.
Request a return authorization within 30 calendar days of delivery.
Standard calendar timeline from recorded carrier drop-off.
Items must remain unmounted with clean packaging, wires, and hardware.
Zero install scuffs, wire stripping, or clipped harnesses.
Funds return to your original payment method once inspection completes.
Direct deposit back to card or payment provider.
Eligibility for returns
Everyday drivers rely on precision equipment. To ensure that parts restocked in our distribution warehouse remain safe and pristine for the next vehicle, all return submissions must satisfy the following baseline criteria:
- Product is in like-new, uninstalled condition with intact seals and zero terminal contact wear.
- Original packaging, internal foam trays, mounting brackets, and zip ties are complete.
- All factory wire harnesses, auxiliary leads, and documentation are undamaged and present.
- Original order number or receipt confirmation from AutoNex Innovations is verified.
Non-returnable items & exceptions
For technical safety and chemical stability, specific products cannot be re-admitted into inventory once their factory protection has been breached:
Custom wiring kits & cut leads
Harnesses that have been cut, stripped, spliced, or soldered during home installation.
Unsealed chemical & detailing liquids
Ceramic coatings, interior cleaners, waxes, and detail sprays with opened safety seals.
Clearance & final-sale inventory
Specially discounted warehouse closeout units marked as non-refundable at checkout.
Installed components with physical wear
Brackets with stripped bolt threads, gouged powder coats, or thermal disfigurement.
Step-by-step return process
Follow these four straightforward steps to route your items back to our intake facility without processing delays:
Request your RMA code
Email our support desk with your order number, photos of the uninstalled parts, and your reason for return. We generate a return authorization within 24 business hours.
Pack in original protective cartons
Place the component inside its original manufacturer box with all harness bags, hardware clips, and foam inserts. Insert the package into an outer shipping box to prevent carrier scuffs.
Attach label and drop off
Affix the authorized shipping label securely over the outer carton. Hand the parcel to the designated domestic freight courier (UPS or FedEx) and retain your drop-off receipt.
Warehouse intake & payout
Our technicians inspect the returned hardware within 48 hours of dock delivery. Approved returns trigger an automated refund to your original payment card.
Refund method & processing timelines
All accepted reimbursements are issued directly back to the initial credit card, debit card, or merchant account used during checkout. We do not issue cash payouts or third-party wire transfers under any circumstance.
Warehouse evaluation requires 1 to 2 business days upon dock check-in. Once authorized, financial institutions reflect the credit in 3 to 5 business days. Standard returns do not incur restocking fees when returned in factory-sealed cartons.
Damaged, defective, or incorrect fitment claims
Need to initiate a return or verify vehicle fitment?
Our automotive technicians are on standby to review your order details, verify vehicle specifications, and provide your RMA packing slip quickly.
Cancellation Policy
We move orders directly from our digital showroom into automated fulfillment to ensure swift delivery. Review our order modification windows and refund timelines below.
Orders can be modified or cancelled directly from your account within one hour of placement before warehouse dispatch begins.
- You have a 60-minute grace window starting immediately from order confirmation to cancel your order with zero restocking fees.
- To cancel quickly, navigate to your order confirmation email or open My Account > Orders and select Cancel Order.
- Once requested within the window, an automated system hold prevents pick-and-pack routing and your payment authorization will be reversed immediately.
Need immediate assistance?
Have an urgent address correction or cancellation request inside the 60-minute window? Reach our vehicle support team with your order number.
If your order is already past dispatch, every standard item remains fully covered under our 30-day hassle-free return and exchange policy.